Effective Date: March 23, 2025
This Privacy Policy explains how your personal information is collected, used and shared when you visit our site or make a purchase at hollyhocklane.ca herein referred to as "our site”.
What type of information do we collect?
When you visit our site we automatically collect information about your device, web browser, IP address and information collected by cookies. Cookies are small data files stored on your hard drive or in your device memory that help us improve our services and your experience, see which areas and features of our site are most popular and count visits. We also collect personally identifiable information that you provide to us when you participate in any interactive feature or transaction on our site, such as making a purchase, filling out a form, requesting customer support or otherwise communicate with us. Examples of this information include your name, address, email, phone number and payment information, including credit card information.
How do we collect this information?
Our site uses third-party software to measure and collect your information as described above. We use bigcartel.com to host our website and Stripe to process payments in our online store. We also use Google analytics to help us understand how you use our site.
Why do we collect this information?
We collect the personal and non-personal information described above in order to provide, maintain, and improve the services offered on our site, to provide customer support, to enforce our Terms and Conditions, to collect fees or monies owed or to fulfill any agreement we may have with you. We may also contact you to communicate service related information and/or promotional offers, or to carry out any other purposes described to you at the time the information was collected.
How do we store & use your personal information?
Our site is hosted on the Big Cartel platform which allows us to promote and sell our products and services to you. Your data may therefore be stored in Big Cartel's databases on their secure, encrypted servers. The payment gateway offered by Big Cartel which we use to process your Hollyhock Lane purchases is Stripe. Stripe's robust security measures adhere to the standards set by the PCI Security Standards Council, a joint organization of industry stakeholders that develops and promotes security standards for payment data. The PCI SSC's mission is to protect cardholder data and increase payment security. The information we collect is stored for as long as is necessary for the purpose which we originally collected it for.
How do we share & disclose your information?
We may share information about you as follows or as otherwise described in this Privacy Policy:
In response to a request for information if we believe disclosure is advisable or required, including to comply with any law, legal process or a request by public authorities or third parties.
If we believe your actions are inconsistent with our agreements or policies, or to protect the rights, property and safety of Hollyhock Lane Flower Farm or others.
With your consent or at your direction.
How do we communicate with our site visitors and customers?
We may contact you by email or by phone, as appropriate.
Updates or Changes to our Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make changes, we will notify you here by revising the date at the top of this policy and, in some cases, we may provide you with additional notice, such as sending you an email. We encourage you to review the Privacy Policy whenever you access our site or otherwise interact with us to stay informed about our information practices and the choices available to you.
Your Choices
Withdrawal of Consent
You may choose to withdraw your consent to the collection and use of your personal information at any time by emailing us at [email protected]
Account Information
You may update, correct or delete information about you by emailing us at [email protected] Please note that we may retain certain information as required by law or for legitimate business purposes.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the functionality of our site.
Promotional Emails
You may opt out of receiving promotional emails from Hollyhock Lane by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or any ongoing business relations.